If you are not 100% satisfied with your The Lilac Door product, The Lilac Door has a convenient 30 day* money back guarantee on all direct purchases, less any applicable shipping and/or restocking fees.
All returns must be processed using our The Lilac Door return label as it contains all of the pertinent information for successfully processing your refund. Using any other form of return shipment will result in a substantial delay of your refund.
Getting your return label is fast and easy! The Lilac Door offers two hassle-free return options:
- Simply give us a call, toll free 1-844-871-0368 to submit your return label request.
- Your return label will be sent to you via email within 3-5 days (be sure to check your spam filter), or you may request that it be mailed to you, which takes approximately 7-10 business days to process and arrive.
- If you have a The Lilac Door account, login to the website, go to your Order History and click on the order you want to return. If you don’t have an account, go to the Order Tracker and look up your order with your order number, the last name you provided on the billing address, and either the email address you used or your zip code. You can find the order number (RWD-XXXXXXXXX) in your confirmation emails.
- Once you’ve retrieved your order through the Order Tracker or Order History, at the bottom of the order information, click the “Return this Order” button.
- Select the product you want to return and provide a little information to have the label instantly emailed to you.
Once you receive your personalized label, simply place it on the outside of your box and drop it off at any FedEx store or authorized FedEx drop off location. To find the nearest FedEx location to you, please visit www.fedex.com.
All returns must be in the original packaging and contain all original components. Upon arrival, your return will be inspected for all parts/pieces and your refund will be processed accordingly.
Upon arrival of your returned package, we will scan it and process your refund within 3-5 business days. It is recommended to write down your tracking number for your records and if you wish to follow the tracking progress via FedEx.
Should you have any questions, please contact our Solutions Center staff at 1-844-871-0368 (9679) from 9:00 am to 6:00 pm EST, Monday through Friday.
*30 day guarantee will extend to 90 days for select 56-volt products: WG591, WG191, WG291, WG926.